FAQ

At Codecartel, we value your feedback and are here to help you with any questions or technical issues. Whether you are a buyer looking for support or an author with a query, our team is ready to assist.

How to Reach Us:

• Email Support: For general inquiries, account issues, or billing questions, please email us at support@codecartel.top. We typically respond within 24 hours.

• Technical Support: If you have a problem with a specific script or code, you can contact the author directly via the 'Support' tab on the product page.

• Business Inquiries: For partnerships or corporate concerns, please reach out to admin@codecartel.top.

• Live Chat: Look for the chat icon at the bottom right of your screen for real-time assistance during our business hours.

Office Hours:

Monday – Friday: 9:00 AM – 6:00 PM (GMT+6) Please note that responses may be slightly delayed during weekends and public holidays.

Yes, we do! Beyond our marketplace scripts, Codecartel has a dedicated team of expert developers available for custom projects. Whether you need to customize a script you purchased from us or want to build a unique website from scratch, we can help.

Our Custom Services Include:

• Script Customization: Tailoring marketplace items to fit your specific business needs.

• Full-Stack Web Development: Building custom platforms using Laravel, React, or Node.js.

• Mobile App Development: Creating Android and iOS versions of your web platform.

• UI/UX Design: Crafting modern and user-friendly interfaces.

How to get a quote: To discuss your project requirements and get a price estimate, please send an email to projects@codecartel with your project brief. Our project manager will get back to you within 24–48 hours to discuss the next steps.

If you plan on doing a lot of custom work, I recommend creating a separate "Hire Us" or "Custom Work" page in your footer. This keeps your marketplace clean while still capturing leads for high-ticket development projects.

The timeline for project completion varies based on the scope and technical requirements. Here is a general estimate for our common services:

• Script Installation: Typically completed within 24 to 48 hours.

• Minor Customizations: (e.g., changing colors, logos, or basic text) Usually takes 2 to 5 business days.

• Feature Integration: Adding new modules or API integrations generally takes 1 to 2 weeks.

• Full Custom Website: Developing a unique platform from scratch typically takes 4 to 8 weeks, depending on the complexity of the features.

Note: We provide a specific project timeline and milestones during the initial consultation. The faster we receive the necessary assets (logos, content, credentials) from you, the faster we can deliver the final product.

At Codecartel, we offer several secure and convenient payment options to make your shopping experience seamless. Currently, we accept the following:

• Bkash: Fast and easy mobile payments for our users in Bangladesh.

• Bank Transfer: Secure direct transfers to our local bank account.

• Nagad / Rocket: (Optional - add these if you have them integrated).

• International Cards: We accept major credit and debit cards (Visa, Mastercard) via our secure global payment gateway.

Note: All transactions are processed through encrypted gateways to ensure your financial data remains 100% private and secure.

Due to the nature of digital products, which cannot be "returned" once downloaded, we generally do not offer refunds. However, we want you to be 100% satisfied with your purchase.

We will issue a refund only under the following circumstances:

• Item is "Not as Described": If the product is materially different from what was presented on the product page.

• Technical Issues: If the product has a critical bug or technical defect that the author cannot fix within a reasonable timeframe (usually 3–5 business days).

• Un-downloaded Purchases: If you purchased an item by mistake and have not yet downloaded the files.

We cannot offer refunds if:

• You simply changed your mind or no longer need the project.

• You do not have the technical skills to use the item (please check the "Requirements" section before buying).

• You find another product you like better.

How to request a refund: To request a refund, please contact us at support@codecartel.top with your Order ID and a detailed explanation of the issue. Our team will review your request and get back to you within 48 hours.

Yes, absolutely. We implement industry-standard security protocols to ensure that your data remains confidential and protected from unauthorized access.

Our Security Measures:

• SSL Encryption: Our website uses HTTPS/SSL encryption to protect all data transmitted between your browser and our servers.

• Secure Payment Processing: We do not store your credit card or sensitive payment details on our servers. All transactions are handled by secure, world-class payment gateways.

• Account Protection: We use advanced hashing algorithms to store passwords, ensuring that even in the unlikely event of a breach, your actual password remains unreadable.

• Data Privacy: As outlined in our Privacy Policy, we never sell or share your personal information with third-party advertisers.

• Regular Audits: We constantly monitor our system for vulnerabilities and perform regular updates to keep our platform secure against modern threats.